Support
How can we help?
Answers to common questions are below. If yours isn’t here, write to us.
Photo organizer for iPhone
Questions about the iPhone app. It helps to include your iPhone model and iOS version.
Mos Terminal
Questions about Mos Terminal, your account or the beta.
Everything else
Partnerships, press, or anything not covered here.
Frequently asked questions
Photo organizer for iPhone
Does the app upload my photos?
No. All analysis happens on your iPhone. Your photos, and everything the app works out from them, stay on the device. There’s no account and no server that could receive them.
Do I need an account?
No. Open the app and start; there’s nothing to sign up for.
How do I restore my purchase on a new iPhone?
Open the app, go to Settings and tap Restore Purchases. Make sure you’re signed in with the same Apple Account you used to buy.
How do I cancel my subscription?
Open the Settings app on your iPhone, tap your name, then Subscriptions, and choose the app. Apple manages subscriptions, so cancelling there stops the next charge. You keep access until the end of the period you’ve paid for.
Where do deleted photos go?
Photos you delete with the app go to the Recently Deleted album in the Photos app. You can recover them from there for 30 days.
Mos Terminal
Does Mos Terminal hold my funds?
No. Your funds stay on Binance. API keys are sealed with AWS KMS, and keys with withdrawal permission are refused.
Does Mos Terminal give investment advice?
No. Mos Terminal is software and does not give investment advice. Trading futures carries a substantial risk of loss.